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Resident Resources

From payments and billing to helpful contact information and community news, the resources you need are right here, all in one place.

Payments & Billing

Online Payment Portal

Welcome to a simplified payment process. Through our secure online portal, you can easily make a payment using the method you prefer, view your billing statements, see your payment history, send us a message and more.

Payment Portal

Financial Assistance & Insurance Information

Understanding the cost of care and planning ahead is imperative. We’re happy to go over our pricing structures with you and help you look into potential financial options that can help with covering care — including Medicare, Medicaid, veterans’ benefits and long-term care insurance. We can also help you explore opportunities for financial assistance as well.

Matching Expectations

Your satisfaction is always a top priority for us, while making sure we meet your expectations is our primary goal. Open communication is key, so if you ever have concerns or need assistance with resolving an issue, be sure to reach out to the Carespring contacts below.

Department Heads

Communication with Department Heads is the best place to start as these Team Members often have the ability to quickly resolve your concern. Department Head contact information is found in the welcome packet or can be obtained at the front desk and directory. Each service line of the facility has a department leader.

Director of Nursing

The largest department in each Carespring facility is Nursing. In addition to each RN Unit Manager and the Assistant Director of Nursing we have a Director of Nursing who guides and directs the Nursing Department. To discuss any Nursing related concerns contact the Director of Nursing.

Facility Administrator

The Facility Administrator is responsible for the overall facility operations. If you were unable to find resolution working through the Department Head, we encourage you to contact the Facility Administrator.

Corporate Compliance

Should there be an occasion when resolution is not attained at the facility level, we urge you to contact our Corporate Compliance Officer. This communication can be conducted anonymously by calling 1-888-248-7799. You can also email [email protected]

Matching Expectations Process

Your satisfaction is a top priority of our facility! Assuring we understand and are meeting your expectations is our primary goal. We realize open communication is key to assuring we understand your goals. If at any time, you feel you need assistance resolving an issue or concern, we hope that you will reach out to Corporate Compliance.

Who Can You Call?

If you ever have questions or concerns, don’t hesitate to contact our dedicated team members listed here. They’re always here to help!

Amanda Yauger, LSW, LNHA, CPASRM

Corporate Compliance

Phone: 1-888-248-7799

Email: [email protected]

Resident News & Updates

You heard it here first! You’ve come to the right place to stay connected to all the latest community happenings and upcoming events. There’s always something going on at a Carespring community — so be sure to check back often for the most current updates.